For DISH Network Charles W. Ergen: DISH equipment scam must stop

DISH Network is a company I use for cable access. The programming availability is competitive, but I really have DISH so that I can look at my TV show, The Blog Report with Zennie62 as it comes on The DISH Network.

But this is what's very bothersome about DISH Network: they sent a receiver that malfunctioned, but then and contrary to what they promised, didn't send a shipping box to return the equipment with a paid waybill.

The end result is a system where you the consumer ends up paying for the cost - $300 - of equipment they made just because it failed to work. And that's the other issue - the receivers apparently stop working for unknown reasons because the matter of having to return it is all too common.

On top of that, DISH Network representatives are really awful. They argued with this blogger at length and tried to turn a phone conversation into a high school debate.   They explained that I was to place the receiver in the box that the new receiver came in, but that was after another DISH Network rep told me that they were going to send a box!

I told the person, a DISH Network rep called Tom and his supervisor Rodriguez, that I would take the matter up with Charles W. Ergen the CEO of DISH and the appropriate DISH staffers (Like Tom Cullen, Dish Network's executive vice president of sales).

They didn't believe me.

DISH Network should really stop its practice of charging consumers for defective receiver products. What DISH is trying to do is eliminate what in business is called the "cost of goods sold" by creating a scenario where a defective product (the cost of goods sold that are bad) is actually paid for by the customer. That's not right. Moreover, it may be illegal to do in California.

Stay tuned.