Earlier today the social networking photo website Flickr was down. The reason given for the problem impacting millions of users was that Flickr's engineers were in the middle of an upgrade. But what Flickr's to be commended for is timely updates to its users. Here's an example from the Flickr Forum post:
12:50 PM PDT: What happened? What happened earlier was that we deployed a change this morning, which introduced a bug and ended up overwhelming our WWW servers, then the API. Photos were still being served from our image farms. If they were embedded in blogs, those were still working, but if they were being displayed from something that called our API, like a slideshow or a badge, it would not. There is still some catching up to do with our offline task boxes, a couple of the WWW servers are still a little wonky, but otherwise things are back to speed. Again, we're sorry for the disruptions. :)
11:30 AM PDT: Sorry for the disruption to your Flickr-ing today (or tonight, wherever you may be!), we're still working out a few issues, you may not be getting some recent activity mails, and if we identify more issues, we'll post about them here, but we're getting things back for y'all.
That's called great service and transparency, or as much as one can expect on the Internet from a company of any kind. Now, if only we can get the California DMV to show such an amazing level of transparency, government will have truly served the people.
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