Tuesday, December 21, 2010

Christmas Travel: Stuck At O'Hare At A Crowne Plaza Where The Phone Failed

Well, here's another blog post in the annals of Zennie's air travels: stuck at O'Hare Airport (again), but this time in a Crowne Plaza where the room phone doesn't work. That's right: this blogger can't call out or in. Thankfully cell phone and Twitter make up for the phone fail.

What happened was United Airlines flight UA 102 made it to Chicago from San Francisco and landed in what at first was a relatively typical snow for Chicagoland. That was 6:12 PM CST; as the night got older the snow got worse, and eventually O'Hare took on the look of The North Pole, complete with sightings of Santa Claus outside.

And, yes, the weather outside was somewhat frightful. A good 24 degrees. Yes, it's been colder than that with the wind-chill, but the snow's snarling travel. And as is my generally bad luck, the connecting flight I was to get on to Atlanta was delayed.

And then delayed.

And then the United gate reps explained the airplane we were to board had landed. To that end, this standby passenger got seat 12 F and waited.

And waited.

And waited and talked with a woman from Vancover BC and a brother from LA.

And then had a hunch that something was wrong with the flight, so went online to check its status. Sure enough, just seconds before United told the passengers at the gate, the flight was cancelled.

Well, I'm used to that, and I know the drill. Hey, it happened to me after this 767 flight a few weeks ago for Thanksgiving:



But I digress...

There's a service you can use at United's Customer Service Desk that provides pink vouchers where you can get deep hotel discounts if you're stuck at O'Hare and don't want to sleep there overnight. The place I stay at is the Hilton at O'Hare Aiport, only this time, the freaking hotel was booked two hours before my flight was cancelled.

So, the service person gave me the next choice: the Crowne Plaza Hotel at O'Hare. The room rate was just $69. That's it.

But, man you should see the long line for United's Customer Service Desk; it must be a good quarter-mile long.  My friend from Canada was told to stand in the line to get a boarding pass for another flight.  Frankly, I'm surprised they could not have had her self-print a pass, rather than stand with the huddled masses yearning to get a boarding pass from the humans manning the desk.  But that's what happened.

Lots of people.  Lots of kids.  It's Christmas week, and they're all sleeping at O'Hare.

Except me and a few others.

So, as this blog post is being written, I'm impatiently waiting for a deep-dish pizza from a place called Rozatti's. They're going to deliver it in the snow.  I planned to take the 6 AM flight to Atlanta, but there's are going to be so many standbys my Mom think's it's nuts to try it.

You know. I'm gonna listen to her.

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