Jacksonville Super Bowl XXXIX Hotel Room Fiasco - Pt 3

Hey. Best Western's Will Jansen did call me. He said that they were concerned about what was going on down there, and would check to see if the room was indeed there for me. Then I just now got a call from Mr. Paul Alben who represents Best Western's customer relations department. He's also going to check into the hotel matter. He agrees that third-parties should always give you a hotel confirmation number.