Carbonite Online Backup Company Loses Data; Carbonite Is At Fault

I had to post this because it's a classic example of not taking responsibility for something you did wrong.  The online backup company Carbonite reportedly lost a lot of client information : the data of over 7,500 of its customers who trusted it (past tense now) to keep their information in a protected area of cyberspace: a cloud they developed and around which their company is built.

Now as long as I've been at this I've always got an earful about "backing up your data" so I would think a company like Carbonite, which is entrusted with protecting data, would be backing up the data they're charged with protecting.  Right?

Right?

No.  They lost the only data copies they had online, and so now are -- get this -- suing the hardware makers!  If you think that's funny (strange), so do many in the blogsphere, who think as I do.  Take a look at these comments over at TechCrunch :

1) What happens when you get burgled?

We got burgled last week and they took all my local backups. Fortunately I had it all backed up on S3 (and elsewhere too) which saved the day. Not having an offsite backup is a recipe for disaster.

2) They didn’t even have a proper backup? Feels sorry for those who have lost valuable data…

3) “The danger of storing your data in the cloud”

What you should have wrote was:

“The danger of storing your data in the cloud that’s not Amazon.”

Why pigeonhole the real company thats does cloud right for a company that tried to compete against them and failed?

4) No excuse. Carbonite need to accept the blame regardless of who actually caused the problem. It was their decision to use whatever suppliers they chose. I fail to see how they can recover customer confidence after a fiasco such as this.

5) This is the scary thing with putting your data with a company you’ve never heard of. I guess for that matter, putting your data with anyone is a scary thing. Has anyone used amazon s3 with success? I still feel like a drobo or hp media start server is the way to go. Backup is a tough thing.

6) The issue isn’t who the company is but how it does business. I work with a local IT company and we offer various kinds and flavors of backup, typically 3X redundant (live volume, local sync volume, local removable backup volume, offsite RAID). We do this all ourselves with system(s) we built. We started offering backup/recovery because of things like this. I recently moved a customer from a Big Brand Name Backup vendor. Said vendor had not run numerous backups. Said vendor charged ransom to provide the data when the customer quit. Said vendor basically refused to play nice with anyone, even when paid. Carbonite is not expensive but is obviously better at marketing than they they are at solution design (or accepting responsibility for their own mistakes).