I'm sorry that's happened to you. Here in West Oakland, often times the cabs won't even come at all, even after repeated calls to the cab dispatcher. The solution, however, is not more laws, as you suggested in your column. The solution is to end the monopoly that Friendly Cab has in Oakland. Open the city up to more cab companies, and there will be economic consequences for cabbies who don't feel like doing their jobs.
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