The Rackspace outage has reportedly impacted most of the popular tech sites like Mashable and TechCrunch and Scobleizer, the blog of tech blogger Robert Scoble.
Scoble is an employee of Rackspace and very active on Twitter, these are his tweets and retweets from five hours ago to now as of this writing:
# Rackspace We had a network issue at a peering location outside our datacenter facilities. The network is back up. More details to come. about 4 hours ago from Tweetie Retweeted by Scobleizer and 12 others
# Yes @heroweb and my part of the @rackspace downtime plan is to communicate on Twitter at http://twitter.com/Scobleizer/rackspace about 5 hours ago from web
#.@bschorr this was a network issue. We still are tracking down what went wrong and why. I can't speculate before the final report is up. about 5 hours ago from web
# arrington this all started when @scobleizer joined them :-) RT Rackspace Goes Down. Again. Takes The Internet With It. Again. http://bit.ly/7wxJUj about 5 hours ago from web Retweeted by Scobleizer and 2 others
#.@benwhiteSF honesty is the ONLY way to deal with these problems. Everyone can watch the world now: http://twitter.com/#search?q=Rackspace about 5 hours ago from web
#@heroweb all account reps are snowed under when downtime happens. Our call volume goes up many many times. about 5 hours ago from web in reply to heroweb
# One thing that's clear is that @twitter is invaluable for communicating with customers now. Thanks @ev and @biz ! @Scobleizer/rackspace about 5 hours ago from web
# RackStatus All systems appear to be working now - more details to come. If you are experiencing issues please contact Support for more information about 5 hours ago from Tweetie Retweeted by Scobleizer and 13 others
# @heroweb we have 300 employees on Twitter: http://twitter.com/Scobleizer/rackspace and all of our management watches, so you are heard. about 5 hours ago from web in reply to heroweb
# @filos agree that we've had way too much downtime this year. This was a completely different issue, though (others were power related). about 5 hours ago from web in reply to filos
When we're down our first goal is to get back up. @heroweb asked. Email is something we need to do better. @twitter is best place, tho. about 5 hours ago from web
Apparently, Robert was the only person at Rackspace who's openly active on Twitter. He wound up being their communications contact for one distressed customer who calls himself "@heroweb". Here's what Heroweb tweeted:
# @Scobleizer I won't take any more of your time. I appreciate your responses. Good luck #rackspace about 5 hours ago from web
# @Scobleizer Thanks. Twitter is the first place I go for info. Not sure why my account rep would not reach out to me on Twitter #rackspace about 5 hours ago from web
# @Scobleizer Not sure why I am writing to you about this stuff, but who else am I supposed to communicate with? about 5 hours ago from web
# @Scobleizer I just sent an email to all my customers. Why is it that Rackspace can't do the same? about 5 hours ago from web
# @scobleizer Thanks, Robert for the link. What I don't get is why if this is the place to get info, why other RS accounts don't point to it. about 5 hours ago from web
# I hate to be harsh, but it is really shocking that rackspace is only now posting to @rackstatus. C'mon guys. about 5 hours ago from web
# @rackspace We are in DFW and are not a cloud site. Our two servers are down. Please provide more info.
TechCrunch's MG Siegler, writing at the now active TechCrunch, reports that the hosting company had "had a complete and total failure today that took down a number of big sites on the Internet, including ours. This has been happening all too often in recent months, including downtime just last month."
While Scoble's site is up, he's not used it to blog about this disaster as of this writing.
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